Waylands Kia Reading
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- Based on 42 verified purchases in the last 3 months
Waylands Kia Reading Verified Purchases
Total Active Purchases:
869
(Verified: 869)
My experience at Waylands Kia Reading was cracking because they took their time and explained everything to me. Answered all my questions, they were all polite and very kind.
Hello Stephanie,
Thank you so much for taking the time to share your wonderful experience with us! We're delighted to hear that our team at Waylands Kia Reading made a positive impact on your visit, taking the time to explain everything and answer all your questions in a polite and kind manner.
Kind regards, Waylands Kia Reading.
The experience at Waylands Kia Reading was good because the salesperson Sarah was brilliant, very helpful, polite and friendly and she did everything she could to ensure our needs were met. Only slight negative was the management at the dealership. Initially I wasn’t allowed to put a deposit on the car I wanted to buy and I was given a bit of a flaky reason as to why. I don’t think they thought I would actually buy the car, but I was promised a call over the weekend so could put a deposit down but the manager never called me which I wasn’t pleased with. I ended up having to call back the Monday morning and someone else nearly had put a deposit down but Sarah was good to ensure I was prioritised. I also had one negative experience whilst I was waiting to sign some documents. From what I could tell the dealership senior manager was walking round with people following him, they were talking about getting the place deep cleaned while they were shut and he used some fowl language whilst leaning into the office to instruct the people in there what we wanted. I thought this was very unprofessional from a senior manager. However, this didn’t effect my overall experience which was good largely because of Sarah’s excellent customer service.
Hello Ben,
Thank you for sharing your feedback about your recent visit to Waylands Kia Reading. We're glad to hear that Sarah provided excellent customer service and helped ensure your needs were met. However, We’re truly sorry that the management team didn't meet your expectations, particularly with regards to the deposit process and the unprofessional behavior of our senior manager. We'll make sure to address these issues and provide a better experience for future customers.
Kind regards, Waylands Kia Reading.
I'd endorse Waylands Kia Reading because it was efficient and i did not feel like i was being pressured at all
Hello customer,
Thank you so much for your kind words! We're truly happy that you had a positive experience with us, feeling supported without any pressure. It's fantastic to know we could help you in such a way!
Kind regards, Waylands Kia Reading
The experience at Waylands Kia Reading was fantastic because Ken Patrick was very helpful and very polite and pleasant
Hello Kate,
We're glad to hear that your experience at Waylands Kia Reading was fantastic, thanks in large part to Ken Patrick's exceptional service. We'll make sure to pass on your kind words to the team, who will be delighted to know they've made a positive impact.
Kind regards, Waylands Kia Reading
Hello David,
Thanks for your 4 star review. We know perfection is difficult to achieve, but can you help us understand how we can get there? If so, please contact the dealership directly.
Kind regards, Waylands Kia Reading
I was pleased with Waylands Kia Reading and would recommend them because excellent service and kept us informed at all stages very knowledgeable and very helpful
Hello Mark,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided excellent service, keeping you informed throughout the process. Your feedback means a lot to us, and we'll keep working hard to maintain those high standards.
Kind regards, Waylands Kia Reading
Contact
Location
Hours
Closed
Sunday
11:00am - 4:00pm
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
9:00am - 5:00pm
